Refund & Return Policy

All Sales Are Final

Due to the nature of our products and hygiene concerns, all sales are final. We do not accept returns or exchanges.

Exceptions – Damaged or Defective Items

We only offer refunds or exchanges if:

• You received the wrong item.

• The product is defective or damaged upon arrival.

To be eligible:

• Contact us within three (3) calendar days of receiving your item.

• Provide a photo or video of the item and the packaging.

• Items must be unused and in their original condition (with hair tags still attached to hair bundles or wigs).

If approved:

• You may receive a replacement or a refund to your original payment method.

• Refunds are processed within seven (7) business days.

Cancellations

• Orders may only be canceled within 12 hours of purchase, provided they have not already been processed or shipped.

If you have questions about your order, shipping, or refund eligibility, please contact us at:

📞 +1 (229) 234-0010